If you're located in Dallas, feel free to bring returns into the Spirit Shop located in Mustang Cheer. Our hours are 9:30 a.m. - 8:00 p.m. Monday - Friday.
At Mustang Spirit Shop, we aim to please! We hope you love your purchase, but if not, feel free to send it back! Items are eligible for return if the garment is un-worn, un-washed, un-altered with any original tags still attached. SALE/CLEARANCE items purchased with a discount code of 40% or more are eligible for store credit returns only.
To receive a full refund for your purchase, items must be sent back/postmarked within 7 days of delivery date according to tracking info. Items that are returned outside of this window will be received for store credit only. Anything returned after 30 days cannot be returned.
Trouble with your order? Please inspect your order immediately upon receipt. If you believe you have received DEFECTIVE merchandise, you must contact customer service within 3 days of receipt. NO EXCEPTIONS! If you were sent incorrect items or are missing items from your order please contact our customer service at firstname.lastname@example.org.
To return an item by mail, please fill out the return form included in your package and mail packages to:
Mustang Spirit Shop 9100 N. Central Expy, Ste. 300A Dallas, TX 75431
Also, we suggest that you send items back using USPS, UPS or FedEx along with a tracking number. We are not responsible for items that are lost while in-transit to us!
Once we receive your items they will be processed within 7-10 business days at which time you will be issued a refund or store credit for the item and any applicable taxes. We will email you once your return has been processed. Shipping charges are non-refundable.
If you wish to make a SIZE EXCHANGE, please place a new order for your correct size and then send back return items to be processed for either a refund or store credit per return guidelines.